Order Management

Order Submission & Processing

Orders can be submitted at any time through the API endpoint or through Zeno after account creation, but the packaging algorithm that runs in the background requires the inventory and warehouse setup to be complete.

Once packages are successfully created from submitted orders, the inventory, including the boxes used, is deprecated. 

Users have the option to create batches of packages for fulfillment. Users can retrieve these batches through the API and send them to their warehouse to be fulfilled. Future integrations will automate this process.

When the fulfillment center prints shipping labels, tracking IDs become available for retrieval. Users can retrieve tracking IDs from their warehouses and submit them to our API endpoint, where they will be stored. The user can retrieve all of their tracking IDs through the packages API endpoint.  

Inventory is regularly retrieved from Zeno for clients to track all inventory throughout their warehouses.  While Zeno maintains an account of what it knows about, users are responsible for updates regarding new inventory shipments, lost inventory, etc.

Additional Information

Orders can be created in two ways:

1. Through the API using the endpoints outlined in this documentation.
2. Manually within the Zeno application itself, using the Create Order button on the Orders page.

Manual order creation within Zeno involves specifying:

• Order ID (manually created orders automatically start with "Z-" for easy identification)
• Fulfillment warehouse
• Shipping class
• Order address(es)
• Order item(s)
• Submitting the order

Order statuses include:

• Received: the order has been received by Zeno
• Packaging: the order is in the process of being made into one or more packages
• Packaging Error: one or more of the order’s packages have an error
• Packages Created: the order has been fully separated into one or more packages
• Partially Sent to WMS: one or more of the order’s packages have been sent to the WMS
• Sent to WMS: all of the order’s packages have been sent to the WMS
• On Hold: the order has been placed on hold and either needs to be canceled or released from On Hold status to be fulfilled

Shipping Class Options and Restrictions:

Shipping class options:

• Standard
• Expedited

Shipping of dangerous goods:

• Dangerous goods cannot be expedited.
• Certain locations like PO boxes and military bases may have restrictions on shipping.