FAQs
What is an OMS?
OMS stands for "Order Management System." An Order Management System is a software application or platform that helps businesses manage and track their sales orders and inventory throughout the order fulfillment process. It provides a centralized hub for businesses to monitor and control the entire lifecycle of an order, from placement to delivery.
Why should I use an OMS?
By using an OMS, businesses can gain better visibility and control over their orders, reduce errors and delays, optimize inventory levels, improve customer service, and enhance overall operational efficiency. OMS’s are commonly used by e-commerce businesses, retailers, wholesalers, and other companies that handle a significant volume of orders.
What makes Zeno comparable to other popular Order Management Systems?
Zeno provides an intuitive interface that simplifies your order management at a fraction of the price, compared to most homegrown solutions and other popular competitors.
Zeno also provides a demo environment free of cost so our potential customers can experience the product for themselves before deciding if it’s the right OMS for them. Additionally, we offer a limited time 100% Satisfaction Guarantee on each of our tiered subscription plans.
Can Zeno integrate with my existing systems?
Zeno offers robust integration capabilities to seamlessly connect with your existing systems. It is designed to streamline your business operations by integrating with various platforms and applications, ensuring a smooth flow of data and information.
How secure is Zeno?
Stoa Logistics takes data security seriously. We implement industry-standard security measures to protect your data, including encryption, user access controls, and regular backups.
Can Zeno handle international orders?
Yes, Zeno supports international orders. You can manage orders from customers worldwide.
How much does Zeno cost?
There are 3 tiers of subscription plans to choose from based on your business needs. Please review our Pricing page for more details.
How do I upgrade my subscription?
The Superuser of your account can upgrade your subscription to any of the 3 tiers Zeno offers through the Account & Billing page. The Superuser can also give upgrade permissions to any other User. The upgrade will occur on the next billing cycle, and you’ll have until then to make any changes to your pending upgrade.
What if I want to cancel my subscription?
With Zeno, you can easily cancel at any time through the Account & Billing page. You’ll still have access to your subscription through the end of the month that you canceled in, and then you’ll only be charged for the amount of SKUs in your Product Catalog and any additional orders that weren’t included in your subscription for that month.
Do you have any training materials?
Training materials currently consist of a tutorial overlay within the demo and live environments.
Is there a mobile app for Zeno?
The web application is designed to serve the needs of both mobile and desktop users, so we do not offer a separate mobile application at this time.
Does Zeno provide customer support?
Yes, Zeno offers customer support to assist you with any questions or issues you may encounter. You can reach out to our support team via email at support@stoalogistics.com. Our business hours are Monday-Friday 8:00am-4:00pm Pacific Time.
Have more questions?
Click here to request support. We’ll get back to you within 24-48 business hours.
