Transparent Pricing
For operators who want real pricing, not "contact sales."
Starter
For growing e-commerce businesses ready for their first real OMS.
- — 1 warehouse
- — 5 users
- — 2 carriers
- — 1 sales channel
- — 1,000 orders/mo
- — CSV product import until your catalog reaches 50 products
- — Multi-address orders
- — WMS-lite
- — Rate shopping
- — Dashboard metrics
- — Hazmat data and checks: UN numbers and hazard classes on every product, each dangerous-goods item type packed in its own package, and hazmat details sent on carrier rate and label requests (decision support, not a compliance guarantee)
- — Release batches
- — StoaPack 3D bin packing (picks the box for each package)
- — Bin-level inventory
- — Ask Vectis: ask about your orders, inventory, products, and customers in plain English, and, after you confirm, take actions such as holding, releasing, or cancelling orders (returns and analytics answers need Growth)
- — Mark warehouses that run their own WMS
- — Invoices: generate an invoice from an order; mark it sent, paid, or void; download it as PDF. PO number, payment terms and due date can be set through the API. Vectis doesn't email invoices.
Growth
For multi-location operations scaling across channels.
- — 3 warehouses
- — 10 users
- — Unlimited carriers
- — Unlimited sales channels
- — 3,000 orders/mo
- — CSV product import until your catalog reaches 5,000 products
- — Automatic warehouse routing: Vectis picks the warehouse from where the stock is, and can split an order across warehouses
- — Returns management
- — Advanced analytics
Pro
For high-volume operations that need advanced optimization.
- — 10 warehouses
- — 25 users
- — 10,000 orders/mo
- — CSV product import until your catalog reaches 50,000 products
- — Carrier rules engine
- — Connect a warehouse's own WMS via the API: send orders to its REST endpoint
- — Split an order across warehouses from the order page
- — Priority support
Enterprise
For complex operations with custom requirements.
- — Unlimited warehouses
- — Unlimited users
- — 50,000 orders/mo
- — No CSV import limit
- — AI demand forecasting
- — Dedicated support
- — Written SLA: uptime, support response, credits (read terms)
- — Custom integrations
Order Overages
Orders over your plan's allowance are billed at your tier's overage rate. No service interruptions.
| Tier | Included Orders | Overage Rate |
|---|---|---|
| Starter | 1,000/mo | $0.25/order |
| Growth | 3,000/mo | $0.15/order |
| Pro | 10,000/mo | $0.08/order |
| Enterprise | 50,000/mo | $0.04/order |
Orders over your plan's allowance are billed at your tier's overage rate. No service interruptions. Each plan includes a monthly API allowance: 10,000 (Starter), 50,000 (Growth), 200,000 (Pro), unlimited (Enterprise). Usage above the allowance may be billed at $0.01 each. Products you add one at a time or sync from a channel count toward the import limit.
Included in All Plans
SSL encryption
All data encrypted in transit
Dedicated database
Every account runs on its own database (its own Neon branch), on every plan
REST API access
Public REST API for orders, products, inventory, and webhook subscriptions, documented in OpenAPI 3.1
Email support
Real humans, real answers
HMAC-signed webhooks
Secure event notifications
Pricing FAQ
Why do you show pricing when competitors don't?
We believe in transparent pricing. You deserve straight answers, not "contact sales" runarounds. Our pricing reflects the value we deliver.
Can I upgrade or downgrade my plan?
Yes. Change plans from Billing in your account portal, or email sales@stoalogistics.com and we'll switch you.
What happens if I exceed my order limit?
Orders never stop. Orders over your plan's allowance are billed at your tier's overage rate. No service interruptions.
Do you offer annual billing?
Yes. Annual billing saves you 2 months (pay for 10, get 12). Choose annual billing at checkout, or contact us.
What does the Enterprise SLA include?
Published terms for API availability (monthly) and support first-response times by severity (P1–P3), with service credits when monthly availability falls below the published thresholds. Full text: stoalogistics.com/sla. Starter, Growth, and Pro are best-effort support without that contract.
Ready to get started?
Start a 14-day free trial on your own, no credit card. Or book a call and we'll walk you through Vectis.