Terms of Service

Last updated: January 2026

Please read these Terms of Service ("Terms") carefully before using the Vectis order management system operated by Stoa Logistics ("us", "we", or "our").

Acceptance of Terms

By accessing or using our service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the service.

Description of Service

Vectis is a cloud-based order management system that helps businesses manage orders, inventory, and fulfillment operations. We reserve the right to modify or discontinue the service with 30 days written notice to active subscribers.

User Accounts

You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account.

Acceptable Use

You agree not to:

  • Use the service for any unlawful purpose
  • Attempt to gain unauthorized access to any part of the service
  • Interfere with or disrupt the service or servers
  • Transmit any viruses, malware, or other malicious code
  • Resell or redistribute the service without authorization

Intellectual Property

The service and its original content, features, and functionality are owned by Stoa Logistics and are protected by international copyright, trademark, and other intellectual property laws.

Your Data

You retain all rights to the data you input into Vectis. We will not access, use, or share your data except as necessary to provide the service or as required by law.

Service Level

We strive to maintain 99.9% uptime for the Vectis service. Scheduled maintenance windows will be communicated in advance when possible.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL STOA LOGISTICS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, RESULTING FROM YOUR USE OF THE SERVICE.

STOA LOGISTICS' TOTAL CUMULATIVE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO STOA LOGISTICS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, AND EVEN IF STOA LOGISTICS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Compliance Tools Disclaimer

Certain features of the Service assist with regulatory compliance workflows, including hazardous materials classification, shipping documentation, and inventory forecasting. These features are provided as tools to assist your compliance efforts and DO NOT replace professional compliance review, legal advice, or required regulatory training (including DOT hazmat training). You remain solely responsible for ensuring your shipments comply with all applicable laws and regulations. Stoa Logistics does not guarantee regulatory compliance and shall not be liable for fines, penalties, or damages arising from non-compliant shipments.

Third-Party Services

The Service may rely on third-party infrastructure providers, payment processors, shipping carriers, and AI service providers. We are not liable for any failures, outages, or errors caused by these third-party services. Your use of carrier services, payment services, and AI features is subject to the respective terms and policies of those providers.

Termination

We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

Changes to Terms

We reserve the right to modify these terms at any time. We will provide notice of significant changes by posting the new Terms on this page.

Indemnification

You agree to indemnify, defend, and hold harmless Stoa Logistics and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable laws or regulations; or (d) your shipment of hazardous materials or other regulated goods.

Force Majeure

Stoa Logistics shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, power failures, internet or telecommunications failures, or third-party service provider outages.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of such courts.

Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section shall be void.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Stoa Logistics regarding the Service and supersede all prior agreements and understandings.

Contact Us

If you have questions about these Terms, please contact us at support@stoalogistics.com.

Note: These terms are provided for informational purposes. For enterprise agreements or specific legal questions, please contact us directly.